Contact Us
Provider information and how to reach us
Provider Information
Provider: Konstantin Ravilyevich Vakhitov, Sole Proprietor
TIN: 541500228607
State Registration Number: 326547600121700
Address: 630501, Novosibirsk Oblast, Novosibirsky District, urban settlement Krasnoobsk, 3rd microdistrict, bld. 14/1
How to Reach Us
Email: support@lumi.site
Support response time: within 7 calendar days by email
Telegram: telegram.me/lumiai_tg
Contact by Topic
- Questions about Plus, payments, and refunds: support@lumi.site
- Technical issues and suggestions: support@lumi.site with the subject “Support”
- Complaints about user content: support@lumi.site with the subject “Complaint”
- Pre-litigation claims: support@lumi.site; review within 30 calendar days
For most requests, the Operator may fulfill the request without sending a separate reply — the absence of a reply does not mean the request has been refused. Refund requests and pre-litigation claims are reviewed within the time frames specified in the Terms of Service.