Terms of Service for Lumi AI

These Terms of Service (the “Terms”) are an official proposal by Konstantin Ravilyevich Vakhitov, Sole Proprietor, TIN 541500228607, State Registration Number 326547600121700 (the “Provider”), to enter into a paid services agreement (the “Agreement”) with any individual who has legal capacity and has accepted the Terms (the “User”).

The Terms are publicly available on the Provider's website at https://lumi.site/terms and constitute a public offer within the meaning of Article 437(2) of the Civil Code of the Russian Federation. The Agreement is formed by accepting the Terms.

Acceptance of the Terms occurs when the User registers an account and uses the Free features, and/or when the User registers an account and pays for a Plus plan package. By accepting, the User confirms that they have read these Terms and agree to them in full.

The Provider provides clarifications regarding the material terms before acceptance. Special terms (such as discounts, a custom payment schedule, or a different access or renewal procedure) are valid only if agreed in advance with the Provider in writing (by email or another written channel specified by the Provider) before payment. In the absence of written confirmation, the Agreement is concluded on the standard terms set out in these Terms.

Agreement — a paid services agreement entered into by accepting the Terms.

Provider — Konstantin Ravilyevich Vakhitov, Sole Proprietor, TIN 541500228607, State Registration Number 326547600121700.

Terms — this document, containing the terms and conditions of the paid services agreement.

Account — the User's account created upon registration on the Site, which contains a unique identifier (email address) and a password, and which stores the User's personal data, settings, interaction history with the Service, created Content, and information about purchased Plus plan packages.

User — an individual who has reached the age of 18, has legal capacity, and has accepted the Terms.

Site — https://lumi.site/.

Service — the Lumi AI software platform hosted by the Provider on the Internet at https://lumi.site/, which allows users to communicate with AI characters and play through interactive stories.

Plan package — a set of terms within the Plus and/or Free features (price, scope of services) selected at the time of payment.

Content — any materials posted on the Service, including texts, character and story descriptions, images, and messages in dialogues with AI characters.

Sparks — an internal consumable digital unit of the Service, purchased in separate packages and used by the User to pay for individual features of the Service. Sparks are not included in Plus plan packages and are purchased separately (also referred to as a “Spark package”).

Free features — free functionality of the Service provided for a limited period.

Plus features — paid functionality of the Service provided for a limited period within one of the Plus plan packages.

2.1. The Provider agrees to grant the User access to the Plus features under the plan package selected by the User, and the User agrees to pay for such access in the manner and on the terms set out in Section 3 of these Terms.

2.2. The Free features are provided free of charge within the scope specified in Section 3.1 of these Terms.

3.1. The Free features include:

• Smart Memory;
• all standard characters and stories;
• a limited number of messages per day;
• creation of up to 3 of your own characters and stories in total;
• AI avatar generation: 2 per day.

3.2. The Plus features are the same for all plan packages and include:

• unlimited messages;
• Smart Long-Term Memory;
• access to all characters and storylines;
• unlimited creation of your own characters and stories;
• an increased number of avatar generations.

3.3. The Plus features are provided as one-time plan packages with a limited validity period:

• 3 days: 179 rubles;
• 7 days: 349 rubles;
• 30 days: 899 rubles;
• 90 days: 1,999 rubles.

3.4. Prices are stated in Russian rubles, are final, and include all applicable taxes. VAT is not applicable.

3.5. Payment is made using the methods available in the Service. The User's payment obligation for the corresponding Plus plan package is considered fulfilled once the funds are received by the Provider.

3.6. After receiving payment, the Provider generates a receipt in accordance with Federal Law No. 54-FZ of May 22, 2003, “On the Use of Cash Register Equipment in Making Settlements in the Russian Federation,” and sends it to the User electronically to the email address provided at registration or by another agreed method. The receipt serves as confirmation of payment.

3.7. Each Plus plan package is paid for on a one-time basis and does not renew automatically. The Provider does not charge recurring fees. If the User purchases a new Plus plan package while a previously activated Plus plan package is still active, the validity period of the new package will be added to the remaining validity period of the current package.

3.8. Services under the Plus plan packages are provided to the User electronically through the Service. No physical media or goods are delivered as part of the Service.

3.9. Separately from the Plus plan packages, Sparks are available in the Service. Sparks are purchased in one-time packages and used to pay for individual features of the Service, including generating and attaching images in dialogues, voicing messages, and other features. The price and contents of Spark packages are shown in the Service at the time of purchase. Sparks are credited to the User's balance immediately after payment, do not expire, cannot be exchanged for money, and are not included in Plus plan packages. When Sparks are used for a specific feature, the corresponding service is considered provided at the moment the Sparks are debited. Sparks are a technical instrument for paying for one-time features and are not property. If the Account is blocked for any reason or deleted, the remaining Sparks are forfeited without compensation. The User agrees that Sparks are non-refundable and non-exchangeable in all cases.

3.10. A refund is possible in the following cases:

• The service was not used. The User has not used any of the extended Plus features and requested a refund before starting to use them, and the validity period of the paid package had not expired at the time of the request. In this case, a full refund is issued, including in the event of an erroneous payment or an incorrect plan selection.
• A prolonged technical failure caused by the Provider. The User was deprived of access to the paid features for a significant period, and the Provider did not resolve the failure within a reasonable time. In this case, the refund is issued in proportion to the period during which the service was unavailable.
• An unauthorized charge. The payment was made without the consent of the owner of the payment method. In the event of an unauthorized charge, the refund is issued minus the expenses actually incurred by the Provider, including payment processing fees.

3.11. A refund is not issued if:

• the User is dissatisfied with the results of the AI's work, including the quality of responses, image generation, or voicing;
• access to the service has already been granted and the User has started using it, including in the event of an erroneous payment or an incorrect plan selection;
• the validity period of the paid Plus plan package has expired at the time of the request;
• the User's account has been blocked for violating these Terms;
• the refund request was submitted more than 7 (seven) calendar days after the date of payment;
• signs of refund abuse have been identified. Abuse is defined as: (a) submitting more than 3 (three) refund requests within 6 calendar months, regardless of the reasons; (b) refunding plans paid for from a single bank card to different accounts; or (c) using a plan for more than 50% of its period and then requesting a refund. In these cases, the Provider reserves the right to refuse a refund entirely.

The Service is digital in nature and is consumed during use. Therefore, once the provision of a service begins, the funds paid for it are non-refundable.

3.12. A refund for Sparks is possible only if none of the Sparks from the purchased package have been used. Debited (spent) Sparks are non-refundable; the corresponding service is considered provided at the moment the Sparks are debited. Sparks credited as a welcome, bonus, or promotional reward and not paid for by the User are not eligible for a monetary refund.

3.13. To request a refund, the User must send a written request no later than 7 (seven) calendar days from the date of payment to the email address support@lumi.site with the subject “Refund.” The request must include:

• the User's last name and first name;
• the email address used when registering the account;
• the date and amount of the payment to be refunded;
• the reason for the refund request;
• the payment method details from which the payment was made (upon the Provider's request).

The refund is issued to the same payment method from which the payment was received. A refund to a different payment method is possible only if it is technically impossible to refund to the original payment method.

The Provider has the right to request additional information from the User as necessary to identify the User and confirm the payment. The request is considered accepted for review only after the Provider has received all necessary information, including the payment method details. The periods specified in Sections 3.14 and 3.15 begin on the date the complete set of information is received.

3.14. The Provider will review the request within 10 (ten) business days from the date all necessary information is received and will notify the User of the decision by email.

3.15. If the decision is positive, the Provider will issue the refund within 10 (ten) business days from the date of the decision. The refund is considered completed when the funds are sent to the payment system. Crediting times depend on the bank and are outside the Provider's control.

3.16. The acceptance and processing of payments in the Service are carried out with the involvement of a partner payment organization: FALCON LTD, a limited liability partnership registered and operating under the laws of the Republic of Kazakhstan, BIN 200740026357, date of state registration: July 29, 2020, registered address: Republic of Kazakhstan, Almaty, Medeu District, Dostyk Avenue, bld. 44, apt. 2. This organization handles the technical processing of payments; the Provider remains the party to the Agreement and the entity providing the Service.

4.1. Access to the Plus features is activated automatically immediately after payment is received, for the duration of the corresponding plan package.

4.2. The services are considered properly provided and accepted by the User if, during the validity period of the Plus features, the User has not submitted any substantiated complaints to the Provider at the address specified in Section 9.

4.3. Upon expiration of the Plus plan package, access to the extended features is terminated automatically. To resume access, the User must purchase a new package.

4.4. Any Content created by the User is subject to two-stage moderation: an automated software check at the creation stage, followed by manual moderation by the Provider before publication in the Service's public catalog. The Provider has the right to refuse publication, unpublish, or delete Content that violates these Terms, without refunding the funds paid by the User for the Service's functionality.

4.5. Before being saved, any Content created by the User is automatically subject to an initial check by the Provider's software. Content classified by the automated check as falling into prohibited categories is not saved and is not made available to the User or to other persons.

4.6. Content may be posted in the Service's public catalog only after manual moderation by the Provider. Until it passes moderation, Content remains available only to the User and is not visible to other persons. The Provider has the right, at its sole discretion, to refuse publication, to unpublish Content without explanation, or to delete Content that violates these Terms or the laws of the Russian Federation. If a publication request is rejected, the User may receive a notification stating the reason for the rejection.

4.7. The Provider reserves the right to delete Content at any time, including Content previously approved for publication, upon receiving substantiated complaints or upon detecting violations of these Terms.

4.8. The Provider does not pre-screen Content created by Users for personal use and is not responsible for it. Complaints about user Content should be sent to the email address specified in Section 9. Complaints are reviewed within no more than 5 (five) business days. The Provider may fulfill a request without sending a separate reply; the absence of a reply does not mean the request has been refused.

4.9. With regard to AI character responses, generated images, and other results produced by the Service's algorithms, the Parties acknowledge that artificial intelligence is not recognized as the author of intellectual property within the meaning of Article 1228 of the Civil Code of the Russian Federation. All intellectual property (texts, images, audio, and other materials) created with the help of the Service belongs to the Provider. The Provider grants the User a non-exclusive license to use such results solely for personal, non-commercial purposes during the validity period of the paid plan. Commercial use, reproduction, distribution, public display, or any other use outside the Service is permitted only under a separate written agreement with the Provider.

4.10. The Service is intended for artistic, entertainment, and emotional communication with fictional AI characters and for playing through interactive stories. The Service is not pornographic and is not intended for the production, distribution, or storage of pornographic materials within the meaning of the laws of the Russian Federation.

4.11. Texts generated by AI characters are artistic, fictional, and emotional in nature. Descriptions of romantic interactions are permitted solely between adult fictional characters. The Service does not generate visual materials of a sexual nature (images, videos, or photographs). The image generation feature is intended for creating artistic avatars and scenes and is subject to automated moderation.

4.12. All AI characters, stories, and other generated materials are fictional. Any resemblance to real persons, including public figures, is coincidental, unless it directly results from Content created by the User and does not violate the rights of third parties.

4.13. AI character responses are generated algorithmically based on the User's requests. The Provider does not endorse or support unlawful requests from Users. Content classified as falling into prohibited categories (see Section 5.3.1 of these Terms) is blocked by moderation tools.

5.1. The Provider agrees to:

• grant the User access to the Service within the scope of the paid Plus plan package;
• send a receipt generated in accordance with the laws of the Russian Federation on the use of cash register equipment, within the time frames established by law;
• maintain the confidentiality of the User's personal data in accordance with the Privacy Policy.

5.2. The Provider has the right to:

• unilaterally change the contents, price, and terms of the Plus, Free, and Spark plan packages without notifying the User, provided that such changes do not apply to packages that have already been paid for;
• suspend access to the Service to carry out technical work, including scheduled and unscheduled maintenance, without prior notice, if necessary to ensure the security or operation of the Service;
• restrict or terminate the User's access if the User violates these Terms;
• block the User's account if there are grounds to believe that the account was created by a person under the age of 18;
• unilaterally amend these Terms. The current version is posted at /terms. Material changes take effect 7 (seven) calendar days after publication of the new version; all other changes take effect upon publication. Continued use of the Service after the changes take effect constitutes the User's acceptance of the new version.

5.3. The User agrees to:

• provide accurate data when registering an account and making payments;
• comply with the terms of the concluded agreement and independently review the current version of the Terms on the Site. Continued use of the Service after the changes take effect constitutes unconditional acceptance of the new version;
• pay for the selected Plus plan packages in a timely manner;
• not violate the laws of the Russian Federation or the rights and legitimate interests of third parties;
• not take actions aimed at disrupting the operation of the Service, circumventing technical restrictions, or gaining unauthorized access to data;
• not attempt to circumvent the Service's moderation systems, including through the use of jailbreaks, prompt injections, and other techniques for bypassing the restrictions built into the AI's operation;
• not use automated tools (bots, scripts, parsers) without the written consent of the Provider;
• not use the Service to send spam or advertising or to engage in other commercial activity;
• not impersonate another person, including real people, representatives of the Provider, or other users.

5.3.1. Prohibited Content. The User agrees not to create, publish, transmit, or otherwise distribute Content that:

• contains calls for violence, terrorism, or extremist activity; incites national, racial, religious, or social hatred or enmity; justifies terrorism; or contains symbols of organizations banned in the territory of the Russian Federation;
• discredits the Armed Forces of the Russian Federation, volunteer formations, or state bodies, or disseminates knowingly false information about them;
• contains public calls for imposing sanctions or other restrictive measures against the Russian Federation, its citizens, or legal entities;
• denies the facts established by the verdict of the International Military Tribunal or insults the memory of the defenders of the Fatherland or veterans of the Great Patriotic War;
• insults the feelings of believers or desecrates religious symbols and sacred objects;
• promotes, justifies, or otherwise creates appeal for non-traditional sexual relations and/or preferences, gender reassignment, or the refusal to have children, including among minors, or otherwise falls within categories recognized as extremist or restricted from distribution in the territory of the Russian Federation;
• promotes, instructs, or otherwise facilitates suicide or the infliction of harm on oneself or others, or describes methods of committing such acts;
• contains instructions for making weapons, explosives, narcotic drugs, psychotropic substances and their precursors, or other items and substances prohibited from circulation, as well as propaganda promoting their use;
• contains descriptions of actions dangerous to life and health, such as train surfing, rooftopping, extreme challenges, and other similar phenomena;
• contains images or descriptions of minors in an erotic, sexual, or provocative context, as well as any materials meeting the criteria set out in Articles 242.1 and 242.2 of the Criminal Code of the Russian Federation;
• depicts real public or private individuals without their consent in a defamatory, offensive, or sexual context, including materials created using deepfake technology and other synthetic imitation of appearance or voice;
• insults the honor, dignity, or business reputation of third parties or contains slander;
• discloses information about the private life of third parties (images, video recordings, location information, contact details, health information, and other personal data) without their consent or provides unauthorized access to such information;
• violates the intellectual property rights of third parties (trademarks, copyright, and related rights), including by posting protected works, software, audio, and video materials without the permission of the rights holder;
• contains information aimed at circumventing blocks and other access restrictions imposed by the Federal Service for Supervision of Communications, Information Technology, and Mass Media (Roskomnadzor);
• contains fraudulent schemes, phishing elements, or other materials aimed at unlawfully obtaining data or funds;
• contains advertising or the organization of gambling, lotteries, the remote sale of alcoholic products, or other activities whose conduct on the Internet is restricted by the laws of the Russian Federation;
• contains malicious code, links to phishing resources, spam elements, or other commercial advertising;
• violates other requirements of the laws of the Russian Federation or generally accepted standards of ethics and morality.

The User acknowledges that AI character responses are generated algorithmically and may contain inaccurate, unreliable, or false information. The Service is not a source of medical, legal, psychological, financial, or other professional advice. The User makes any decisions based on information obtained from the Service at their own risk.

5.4. The User has the right to:

• create their own characters and stories. The User is solely responsible for the Content they create and warrants that they have all necessary rights to post it on the Service;
• stop using the Service at any time, request a refund, or delete their account by sending a request to the email address specified in Section 9;
• post their own Content in the Service's public catalog, provided that the User grants the Provider a non-exclusive right to use such Content in connection with the operation of the Service (including storing, reproducing, and making it available to other users) for the entire period during which the Content is posted, without payment of remuneration. This right terminates when the Content is deleted from the public catalog.

With respect to requests to delete an account or to stop using the Service, the Provider may fulfill the request without sending a separate reply; the absence of a reply does not mean the request has been refused.

6.1. For failure to perform or improper performance of obligations under these Terms, the Parties bear liability in accordance with the laws of the Russian Federation, subject to the limitations set out in these Terms.

6.2. The Service is provided on an “as is” basis. The Provider does not guarantee the preservation of user Content and is not responsible for its loss, damage, or alteration, except where such loss is caused by the Provider's fault and is confirmed by a final court decision. The Provider does not guarantee the uninterrupted and error-free operation of the Service or the absence of temporary interruptions related to maintenance, updates, third-party actions, or force majeure events. The Provider is not responsible for direct or indirect losses, lost profits, loss of data, or non-monetary harm arising from the use of, or inability to use, the Service. The Provider is not responsible for the actions of third parties or third-party services, including payment services, that the User contacts in connection with the use of the Service. In accordance with the laws of the Russian Federation, specifically Article 400 of the Civil Code of the Russian Federation, the Provider's liability is limited. The total amount of the Provider's liability to the User on any grounds related to these Terms may not exceed the amount actually paid by the User for Plus plan packages and Spark packages during the 6 (six) calendar months preceding the occurrence of the relevant ground for liability.

6.3. The Parties are released from liability for failure to perform obligations caused by force majeure events.

6.4. All exclusive rights to the Service, its design, source code, graphic elements, trademarks, and other intellectual property belong to the Provider or its rights holders and are protected by the laws of the Russian Federation. Nothing in these Terms may be interpreted as transferring to the User any exclusive rights to the above. The User is granted a limited, non-exclusive right to use the Service solely for personal, non-commercial purposes.

7.1. The Agreement is valid from the moment the User accepts the Terms and until the Parties have fully performed their obligations under each paid package.

7.2. The Provider has the right to unilaterally terminate the Agreement in the event of a material breach by the User of its terms.

7.3. Termination of the Agreement does not release the Parties from obligations that arose before such termination.

8.1. These Terms are governed by the laws of the Russian Federation. All disputes arising out of or in connection with these Terms will be resolved through negotiations. Before filing a lawsuit, the Parties must follow the pre-litigation claim procedure: a claim must be sent to the Provider's email address and will be reviewed within 30 (thirty) calendar days from the date of receipt.

8.2. If the dispute cannot be resolved through the claim procedure, it will be resolved in court in accordance with the rules of jurisdiction established by the procedural laws of the Russian Federation.

Konstantin Ravilyevich Vakhitov, Sole Proprietor
TIN: 541500228607
State Registration Number: 326547600121700
Address: 630501, Novosibirsk Oblast, Novosibirsky District, urban settlement Krasnoobsk, 3rd microdistrict, bld. 14/1
Email: support@lumi.site