Public Offer for the Provision of Services of the “Lumi AI” Service

This Public Offer (hereinafter — the “Offer”) is an official proposal by Individual Entrepreneur Konstantin Ravilyevich Vakhitov, INN 541500228607, OGRNIP 326547600121700 (hereinafter — the “Provider”), to conclude a paid services agreement (hereinafter — the “Agreement”) with any legally capable natural person who has accepted the Offer (hereinafter — the “User”).

The Offer is publicly available on the Provider's website at https://lumi.site/terms and constitutes a public offer within the meaning of clause 2 of Article 437 of the Civil Code of the Russian Federation. The Agreement is concluded in simple written form by acceding to the terms of the Offer and accepting it.

Acceptance of the Offer is deemed to be the User's performance of actions aimed at registering an account and using the “Free” features, and/or actions aimed at registering an account and paying for a plan package of the “Plus” features. By accepting, the User confirms that they have read this Offer and accept it in full.

The Provider gives clarifications on the essential terms before acceptance. Individual terms (a discount, a special payment schedule, a different procedure for access/renewal, etc.) are valid only if agreed in advance with the Provider in writing (email or other written channels specified by the Provider) before payment; the absence of written confirmation means the Agreement is concluded on the general terms of the Offer.

Agreement — a paid services agreement concluded in simple written form by accepting the Offer.

Provider — Individual Entrepreneur Konstantin Ravilyevich Vakhitov, INN 541500228607, OGRNIP 326547600121700.

Offer — this document containing the terms of the paid services agreement.

Account — the User's account created by them on the Site upon registration, which contains a unique identifier (email address) and a password, and also stores the User's personal data, settings, history of interaction with the Service, created Content, and information about purchased “Plus” plan packages.

User — a legally capable natural person who has reached the age of 18 and has accepted the Offer.

Site — https://lumi.site/.

Service — the “Lumi AI” software suite hosted by the Provider on the Internet at https://lumi.site/, providing users with the ability to communicate with AI characters and go through interactive stories.

Plan package — a set of terms within the Plus and/or Free features (cost, composition of services) chosen at the time of payment.

Content — any materials posted on the Service: texts, descriptions of characters and stories, images, messages in dialogues with AI characters.

Sparks — an internal consumable digital unit of the Service, purchased in separate packages and used by the User to pay for individual features of the Service. Sparks are not included in Plus Packages and are purchased independently of them (hereinafter also — a “Spark package”).

Free feature — free functionality of the Service provided for a limited period.

Plus feature — paid functionality of the Service provided for a limited period within one of the Plus Packages.

2.1. The Provider undertakes to grant the User access to the “Plus” feature on the terms of the plan package chosen by the User, and the User undertakes to pay for such access in the manner and on the terms established by Section 3 of the Offer.

2.2. The “Free” feature is provided free of charge within the scope specified in clause 3.1 of this Offer.

3.1. The Free feature includes:

• smart memory;
• all regular characters and stories;
• a limited number of messages per day;
• creation of your own characters and stories, up to 3 in total;
• AI avatar generation — 2 per day.

3.2. The composition of the Plus feature is the same for all plan packages and includes:

• an unlimited number of messages;
• smart long-term memory;
• access to all characters and storylines;
• an unlimited number of your own characters and stories;
• an increased number of avatar generations.

3.3. The Plus feature is provided as one-time plan packages with a limited validity period:

• 3 days from payment of the “Plus” feature plan package — 179 rubles;
• 7 days from payment of the “Plus” feature plan package — 349 rubles;
• 30 days from payment of the “Plus” feature plan package — 899 rubles;
• 90 days from payment of the “Plus” feature plan package — 1999 rubles.

3.4. The cost is stated in Russian rubles, is final, and includes all applicable taxes. Not subject to VAT.

3.5. Payment is made by the methods available in the Service. In the part concerning payment for the corresponding “Plus” feature plan package, the Agreement is deemed performed by the User from the moment the funds are received by the Provider.

3.6. After receiving payment, the Provider generates a cashier's receipt in accordance with Federal Law No. 54-FZ of May 22, 2003 “On the Use of Cash Register Equipment in Making Settlements in the Russian Federation” and sends it to the User in electronic form to the email address specified at registration or by another agreed method. The receipt is the document confirming the settlements.

3.7. Each “Plus” feature plan package is paid for on a one-time basis and does not entail automatic renewal. No periodic charges are made by the Provider. If, at the time of purchasing a new Plus feature plan package, the User has a previously activated Plus feature plan package that is still valid, the validity period of the Plus feature plan package is extended by the number of days corresponding to the new Plus feature plan package, starting from the current expiration date of the Plus plan package.

3.8. Services under the “Plus” feature plan packages are provided to the User electronically through the Service. No transfer of any physical media or delivery of goods is carried out within the Service.

3.9. Separately from the “Plus” feature plan packages, Sparks are available in the Service, purchased in one-time packages and used to pay for individual features of the Service (including generating and attaching images in dialogues, voicing messages, and other features). The cost and composition of Spark packages are specified in the Service at the time of purchase. Sparks are credited to the User's balance immediately after payment, do not have an expiration period, cannot be exchanged for money, and are not included in the “Plus” feature plan packages. The spending of Sparks on a specific feature is deemed the provision of the corresponding service at the moment of debiting. Sparks are a technical instrument for paying for one-time features and are not property. If the Account is blocked for any reason, as well as upon its deletion, the remaining Sparks are annulled without compensation. The User agrees that Sparks are non-refundable and non-exchangeable in any case.

3.10. A refund is possible in the following cases:

• the service was not started — the User has not used any of the extended Plus features and requested a refund before starting to use them, and the validity period of the paid Package had not expired at the time of the request. In this case, a full refund is made (including in the event of an erroneous payment or an incorrect choice of plan);
• a prolonged technical failure through the Provider's fault, due to which the User was deprived of access to the paid features for a significant period and the Provider did not remedy the failure within a reasonable time. In this case, the refund is made in proportion to the period during which the service was unavailable;
• an unauthorized charge — if the payment was made without the consent of the owner of the payment instrument. In the event of an unauthorized charge, the refund is made less the expenses actually incurred by the Provider, including payment service fees.

3.11. A refund is not made if:

• the User is dissatisfied with the results of the artificial intelligence's work (including the quality of responses, image generations, or voicing);
• access to the service has already been granted and the User has begun to use it (including in the event of an erroneous payment or an incorrect choice of plan);
• the validity period of the paid Plus feature plan package has expired at the time of the request;
• the User's account has been blocked for violating the terms of this Offer;
• the refund request was submitted more than 7 (seven) calendar days after the date of payment;
• signs of refund abuse have been established. Abuse is deemed to be: (a) submitting more than 3 (three) refund requests within 6 calendar months, regardless of the reasons; (b) refunding plans paid for from a single bank card to different accounts; (c) using a plan for more than 50% of its period and then demanding a refund. In these cases, the Provider reserves the right to refuse a refund entirely.

The Service's services are digital in nature and are consumed in the course of use, therefore, from the moment the provision of a service begins, the funds paid for it are non-refundable.

3.12. A refund for sparks is possible only if not a single spark from the purchased package has been spent. Debited (spent) sparks are non-refundable — the corresponding service is deemed provided at the moment of debiting. Sparks credited as a welcome, bonus, or promotional reward and not paid for by the User are not subject to a monetary refund.

3.13. To arrange a refund, the User sends a written request no later than 7 (seven) calendar days from the date of payment to the email address kv.pro00@mail.ru with the subject “Refund.” The request must specify:

• the User's last name, first name, and patronymic (if any);
• the email address used when registering the account;
• the date and amount of the payment to be refunded;
• the reason for the refund request;
• the details of the payment instrument from which the payment was made (at the Provider's request).

The refund is made to the same details from which the payment was received. To other details — only if it is technically impossible to refund to the original payment instrument.

The Provider has the right to request additional information from the User necessary to identify and confirm the fact of payment. The request is deemed accepted for consideration only after the Provider has received all the necessary information, including the details of the payment instrument. The periods specified in clauses 3.14 and 3.15 are counted from the date of receipt of the complete set of documents.

3.14. The Provider reviews the request within 10 (ten) business days from the moment of receiving all the necessary information and notifies the User of the decision by email.

3.15. In the event of a positive decision, the Provider returns the funds within 10 (ten) business days from the date of the decision. The refund is deemed completed at the moment the funds are sent to the payment system; crediting times depend on the bank and are not controlled by the Provider.

4.1. Access to the “Plus” feature is opened automatically immediately after payment is received, for the duration of the corresponding plan package.

4.2. The services are deemed to have been properly provided and accepted by the User if, during the validity period of the Plus feature, the User has not sent the Provider any substantiated complaints to the address specified in Section 9.

4.3. Upon expiration of the Plus feature plan package, access to the extended features is terminated automatically. To resume access, the User purchases a new Package.

4.4. Any Content created by the User undergoes two-stage moderation: an automated check by software at the creation stage and manual moderation by the Provider before publication in the Service's general catalog. The Provider has the right to refuse publication, unpublish, or delete Content that violates the provisions of this Offer, without refunding the funds paid by the User for the functionality of the Service.

4.5. Before being saved, any Content created by the User automatically undergoes an initial check by the Provider's software. Content classified by the automated check as belonging to prohibited categories is not saved and does not become available either to the User themselves or to other persons.

4.6. Posting Content in the Service's general catalog is possible only after manual moderation by the Provider. Until it passes moderation, Content remains available only to the User themselves and is not visible to other persons. The Provider has the right, at its own discretion, to refuse publication, to unpublish without explanation, or to delete Content that violates this Offer or the laws of the Russian Federation. If a publication request is rejected, the User may receive a notification indicating the reason for the rejection.

4.7. The Provider reserves the right to delete Content at any time, including Content previously approved for publication, upon receiving justified complaints or upon detecting violations of this Offer.

4.8. The Provider does not pre-screen Content created by Users for personal use and bears no responsibility for it. Complaints about user Content are to be sent to the email address specified in Section 9. The complaint review period is no more than 5 (five) business days.

4.9. With regard to the responses of AI characters, generated images, and other results of the operation of the Service's algorithms, the Parties proceed on the basis that artificial intelligence is not recognized as the author of a result of intellectual activity within the meaning of Article 1228 of the Civil Code of the Russian Federation. All results of intellectual activity (texts, images, audio, and other materials) created with the help of the Service are objects belonging to the Provider. The Provider grants the User a non-exclusive license to use such results solely for personal non-commercial purposes within the validity period of the paid plan. Commercial use, reproduction, distribution, public display, or other use outside the Service is permitted only on the basis of a separate written agreement with the Provider.

4.10. The Service is intended for artistic, entertaining, and emotional communication with fictional AI characters and for going through interactive stories. The Service is not pornographic and is not intended for the production, distribution, or storage of pornographic materials within the meaning of the laws of the Russian Federation.

4.11. The texts generated by AI characters are artistic, fictional, and emotional in nature. Descriptions of romantic interactions are permitted solely between adult fictional characters. The Service does not generate visual materials of a sexual nature (images, videos, photographs); the image generation feature is intended to create artistic avatars and scenes and is accompanied by automated moderation.

4.12. All AI characters, stories, and other generated materials are fictional. Any resemblance to real people, including public figures, is coincidental, unless it directly follows from the Content created by the User and does not violate the rights of third parties.

4.13. The responses of AI characters are generated algorithmically based on the User's requests. The Provider does not share or support unlawful requests from Users; Content classified as belonging to prohibited categories (clause 5.3.1 of this Offer) is blocked by moderation tools.

5.1. The Provider undertakes to:

• grant the User access to the Service to the extent of the paid “Plus” features plan package;
• send a cashier's receipt generated in accordance with the laws of the Russian Federation on the use of cash register equipment, within the time frames established by law;
• maintain the confidentiality of the User's personal data in accordance with the Personal Data Processing Policy.

5.2. The Provider has the right to:

• unilaterally, without notifying the User, change the composition, cost, and terms of the Plus, Free, and Spark feature plan packages, without applying the changes to already paid Packages;
• suspend access to the Service to carry out technical work, including scheduled and unscheduled work, without prior notice, if this is necessary to ensure the security or operation of the Service;
• restrict or terminate the User's access if they violate the terms of this Offer;
• block the User's account if there are grounds to believe that the account was created by a person under the age of 18;
• unilaterally make changes to this Offer. The current version is posted on the /terms. Material changes take effect 7 (seven) calendar days after the publication of the new version; other changes — from the moment of publication. Continued use of the Service after the changes take effect constitutes the User's consent to the new version.

5.3. The User undertakes to:

• provide accurate data when registering an account and making payment;
• duly comply with the terms of the concluded agreement and independently familiarize themselves with the current version of the Offer on the Site. Continued use of the Service after the changes take effect constitutes unconditional consent to the new version;
• pay for the selected “Plus” features plan packages in a timely manner;
• not violate the laws of the Russian Federation or the rights and legitimate interests of third parties;
• not take actions aimed at disrupting the operation of the Service, circumventing technical restrictions, or gaining unauthorized access to data;
• not attempt to circumvent the Service's moderation systems, including through the use of so-called “jailbreaks,” prompt injections, and other techniques for bypassing the restrictions built into the operation of the AI;
• not use automated tools (bots, scripts, parsers) without the written consent of the Provider;
• not use the Service to send spam, advertising, or engage in other commercial activity;
• not impersonate another person, including real people, representatives of the Provider, or other users.

5.3.1. Prohibited content. The User undertakes not to create, publish, transmit, or otherwise distribute Content that:

• contains calls for violence, terrorism, extremist activity, or the incitement of national, racial, religious, or social hatred or enmity, justifies terrorism, or contains the symbols of organizations banned in the territory of the Russian Federation;
• contains discreditation of the Armed Forces of the Russian Federation, volunteer formations, or state bodies, or disseminates knowingly false information about them;
• contains public calls for the introduction of sanctions or other restrictive measures against the Russian Federation, its citizens, or legal entities;
• denies facts established by the verdict of the International Military Tribunal, or insults the memory of the defenders of the Fatherland or veterans of the Great Patriotic War;
• insults the feelings of believers, or desecrates religious symbols and sacred objects;
• promotes, justifies, or otherwise creates appeal for non-traditional sexual relations and (or) preferences, gender reassignment, or the refusal to have children, including among minors, or otherwise falls within categories recognized as extremist or restricted from distribution in the territory of the Russian Federation;
• promotes, instructs, or otherwise facilitates the commission of suicide or the infliction of harm on oneself or others, or describes the methods and means of committing such acts;
• contains instructions for making weapons, explosives, narcotic drugs, psychotropic substances and their precursors, or other items and substances prohibited from circulation, as well as propaganda of their consumption;
• contains descriptions of actions dangerous to life and health — train surfing, rooftopping, extreme “challenges,” and other similar phenomena;
• contains images or descriptions of minors in an erotic, sexual, or provocative context, as well as any materials meeting the criteria established by Articles 242.1 and 242.2 of the Criminal Code of the Russian Federation;
• depicts real public or private individuals without their consent in a defamatory, offensive, or sexual context, including materials created using deepfake technologies and other synthetic imitation of appearance or voice;
• insults the honor, dignity, or business reputation of third parties, or contains slander;
• discloses information about the private life of third parties (images, video recordings, location information, contact details, health information, and other personal data) without their consent, or provides unauthorized access to such information;
• violates the intellectual property rights of third parties (trademarks, copyright, and related rights), including by posting protected works, software, audio, and video materials without the permission of the rights holder;
• contains information aimed at circumventing blocks and other access restrictions established by the Federal Service for Supervision of Communications, Information Technology, and Mass Media (Roskomnadzor);
• contains fraudulent schemes, phishing elements, or other materials aimed at unlawfully obtaining data or funds;
• contains advertising or the organization of gambling, lotteries, the remote sale of alcoholic products, or other activities whose conduct on the “Internet” is restricted by the laws of the Russian Federation;
• contains malicious program code, links to phishing resources, spam elements, or other commercial advertising;
• violates other requirements of the laws of the Russian Federation or generally accepted norms of ethics and morality.

The User acknowledges that the responses of AI characters are generated algorithmically and may contain inaccurate, unreliable, or untrue information. The Service is not a source of medical, legal, psychological, financial, or other professional advice. The User makes any decisions based on information obtained from the Service at their own risk.

5.4. The User has the right to:

• create their own characters and stories. The User is solely responsible for the content of the Content they create and warrants that they have all the necessary rights to post it on the Service;
• at any time stop using the Service, request a refund, or delete the account by sending a request to the email address specified in Section 9;
• post their own Content in the Service's general catalog, provided that the Provider is granted a non-exclusive right to use such Content within the operation of the Service (to store, reproduce, and make it available to other users) for the entire period of posting and without payment of remuneration. This right terminates at the moment the Content is deleted from the general catalog.

6.1. For failure to perform or improper performance of obligations under this Offer, the Parties bear liability in accordance with the laws of the Russian Federation, subject to the limitations established by this Offer.

6.2. The Service is provided on an “as is” basis. The Provider does not guarantee the preservation of user Content and bears no responsibility for its loss, damage, or alteration, except in cases where such loss occurred through the Provider's fault and is confirmed by a court decision that has entered into legal force. The Provider does not guarantee the uninterrupted and error-free operation of the Service, or the absence of temporary interruptions in operation related to maintenance, updates, the actions of third parties, or force majeure circumstances. The Provider bears no responsibility for direct or indirect losses, lost profits, loss of data, or non-material harm arising from the use of, or the inability to use, the Service. The Provider bears no responsibility for the actions of third parties and third-party services, including payment services, that the User contacts in connection with the use of the Service. In accordance with the norms of the laws of the Russian Federation, namely the provisions of Article 400 of the Civil Code of the Russian Federation, the Provider bears liability in a limited amount. The total amount of the Provider's liability to the User on any grounds related to this Offer may not exceed the amount actually paid by the User for Plus Packages and Spark packages during the 6 (six) calendar months preceding the occurrence of the relevant ground for liability.

6.3. The Parties are released from liability for failure to perform obligations caused by force majeure circumstances.

6.4. All exclusive rights to the Service, its design, program code, graphic elements, trademarks, and other intellectual property objects belong to the Provider or its rights holders and are protected by the laws of the Russian Federation. No provisions of this Offer may be interpreted as a transfer to the User of exclusive rights to the said objects. The User is granted a limited non-exclusive right to use the Service solely for personal non-commercial purposes.

7.1. The Agreement is valid from the moment the User accepts the Offer and until the Parties have fully performed their obligations within each paid Package.

7.2. The Provider has the right to unilaterally withdraw from the performance of the agreement in the event of a material violation by the User of its terms.

7.3. Termination of this agreement does not release the Parties from obligations that arose before the moment of such termination.

8.1. The law of the Russian Federation applies to this Offer. All disputes arising out of or in connection with this Offer are subject to resolution through negotiations. Before going to court, the Parties are obliged to observe the pre-litigation claim procedure: a claim is sent to the Provider's email address and is subject to review within 30 (thirty) calendar days from the moment of its receipt.

8.2. If it is impossible to settle the dispute through the claim procedure, it is subject to resolution in court according to the rules of jurisdiction established by the procedural laws of the Russian Federation.

Individual Entrepreneur Konstantin Ravilyevich Vakhitov
ИНН: 541500228607
ОГРНИП: 326547600121700
Address: 630501, Novosibirsk Oblast, Novosibirsky District, urban settlement Krasnoobsk, 3rd microdistrict, bld. 14/1
Email: kv.pro00@mail.ru